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Customer Service

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1. How much are taxi coupons?

Individual coupons can be purchased for $2.50 or a book of 10 coupons for $25.00. Each coupon entitles the owner to a one-way trip anywhere within the Manhattan City limits.

2. How can I qualify for taxi coupons?

To qualify for the program, citizens must be at least 62 years old or disabled and over 16, and have an annual income under $14,000. Applicants are asked to complete a form certifying their age and income. Also, if a person is applying due to a disability, a statement from a physician is required. Finally, all applicants must be residents of the City of Manhattan to participate in the program.

3. Why can't more than 3 parking permits be issued per residence?

Based on City Ordinance parking permits are sold only to residents of the restricted area. Residents are limited to two regular parking permits and one guest permit per dwelling unit and cost $5.00 each. Year, make, and license plate number of the vehicle is also required.

4. How old does my pet have to be before it is required to be licensed?

Pet must be at least 6 months old.

5. Why can't I purchase a dog license past the expiration date of their rabies vaccine?

Based on City Ordinances a pet license can only be issued through the rabies vaccination expiration date.

6. Am I billed a flat rate or by my usage for water?

See FAQs under the Utility Billing Division for answers to water questions.

7. Do I have to have a pet license for my dog or cat?

Yes, within 30 days after turning 6 months of age, dogs and cats must be licensed and vaccinated in Manhattan. More...

8. How can I pay my utility bill?

Bills may be paid through the mail, automatic bank deposit, online by credit card, and by cash, check or credit card at to the Customer Service Office. Additional drop boxes are located at both Manhattan Dillon's Supermarkets and at City Hall. More...