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Finance Dept - Utility Billing

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1. Where do I pay my utility bill?

We have drop boxes for payments at both of the Dillons grocery stores and at City Hall. The mailing address is P.O. Box 309, if you would like to drop it in the mail. We also offer an automatic payment plan which allows for your payment to be taken out of your bank account. We provide this service at no charge.

2. What is the quality of our drinking water?

The City of Manhattan Utilities Department prepares an annual report called Consumer Confidence Report (CCR), this report is a detailed summary of our drinking water quality. This CCR is published and mailed to all customers every June. Copies are available at City Hall at no charge.

3. What is the source of our water?

The City of Manhattan uses groundwater as its source of drinking water. The City has 16 wells that pump groundwater to the water treatment plant.

4. How does the City treat our drinking water?

The City of Manhattan Water Treatment Plant, softens, fluoridates, disinfects (chlorinates), and filters our drinking water.

5. Will a leak on the City water main affect my water usage and bill?

No. Leaks on the City side will not affect your usage or bill.

6. Does the City add fluoride to the water?

Yes, fluoride has been added to your water since 1955.

7. When am I, the owner, responsible for upkeep concerning my water pipes?

The City maintains all the water mains and the meters we own. You are responsible from the meter to your home and all the plumbing in the house.

8. How are Manhattan's utility rates compared to other cities?

In a recent survey of 24 first class Kansas cities, 10 cities had water rates higher than the City of Manhattan - at a monthly consumption of 5,000 gallons, and 13 cities had sewer rates higher than Manhattan.

9. Am I billed a flat rate or by my usage for water?

You are billed for the water you use to the nearest 100 cubic feet. One hundred cubic feet is approximately 750 gallons of water.

10. If I have a water problem at night, weekends or holidays what do I do?

The water plant phone number is (785)587-4550. The plant is manned 24 hours a day. We can send a service person to shut the water off at the meter if necessary. The charge for an after hours call out is $35.00.

11. What should I do if I am gone for an extended period?

Please notify us and we can shut off the water and stop the billing until you return.

12. When should I let someone know that my water bill is higher than usual?

Please call Customer Service (785-587-2480) AS SOON AS YOU RECEIVE YOUR BILL. Waiting several days can make it impossible to track the cause of the higher usage.

13. Who do I call for water service or disconnect?

The Customer Service Division (785-587-2480) handles the water billing from sign-up to shut-off. They will set up your account for billing and answer questions regarding your account. New Service Application