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Water Utility Billing
Initiate / Disconnect Water
To initiate or disconnect water utility service, call customer service at (785) 587-2480.

Billing Information

The City of Manhattan is divided into three billing cycles, the 10th, 20th and 30th of each month. Your location within the city determines your billing cycle. Customers’ bills are due in 10 days and become delinquent 10 days after that and will be subject to cut-off after that.

Social Services Voluntary Donation Program
The City Commission has approved a program to allow citizens to make a recurring donation, on monthly utility bills, to help support social service agencies in Manhattan. If you would like to participate, please click here

Payment Methods

Bills may be paid through the mail, automatic bank draft, online by credit card or e-check, and by cash, check or credit card at to the customer service office. Additional drop boxes are located at both Manhattan Dillon's supermarkets and at City Hall.

Automatic Bill Payment Plan

If it is more convenient, monthly utility bills may be paid automatically through either a checking or savings account. When this option is chosen, the customer service office sends the amount due directly to the customer's bank, and it will be paid on the due date. The bank will then notify the customer of the amount paid through the bank statement. The customer will still receive their monthly water statement showing "bank account drafted for" and the amount of the water bill.

Service Disconnection
While every effort is made to see that citizens have available all the water services required, service may be disconnected if no effort is made either to pay the bill in full or to establish a payment agreement. Other reasons service can be disconnected include:
  • A bill is returned from the post office
  • Corrective action is not taken on a returned check
  • Customer requests disconnect
  • Payments under a payment agreement are not met
  • Service is tampered with / diverted

When the discontinuance of service would be dangerous to the health of a permanent resident of the house where service delivery is being conducted, the customer service office may postpone disconnection so that payment arrangements can be made. Consideration will be given on the basis of medical condition, age, or disability. Of course, customers will need to let the department know when these conditions exist.

Restoring Service

When service has been interrupted for non-payment, satisfactory payment arrangements must be made and appropriate service charges paid before restoration can be scheduled. In most cases, service can be restored within 24 hours after a satisfactory payment is received. Additionally, a $25 non-payment fee will be assessed.

Payment Agreements
It is understood that circumstances sometimes disrupt customer's lives and cause financial distress. If the utility bill cannot be paid on time, please contact the customer service office. Service will not be disconnected if a reasonable portion of the bill is paid and an agreement is made to pay the balance of the bill in predetermined installments. Trained customer service representatives will help you design reasonable payment arrangements.

Resolving Disputes

If a customer disputes charges recorded on a bill, the customer service office should be notified of the exact nature of the dispute. Suggestions will be given on things to check. The meter will be reread and the customer notified of the results when needed. If questions still exist, at least one-half of the bill needs to be paid while the dispute is being resolved. Every effort will be made to resolve disagreements and misunderstandings in a timely manner. Do not hesitate to contact the customer service office if you have any questions pertaining to a bill.

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