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1. When will you take care of my reported issue?

Depending on the type of concern reported, your issue may be addressed in days, weeks or months. In some cases, we have to adhere to a process of notifying property owners by certified mail that can take a significant amount of time. In other cases, we simply prioritize the concerns that come in based on the impact to public safety.

2. Why isn't my issue a priority?

We prioritize concerns along with our project list to make sure we are getting the best bang for our buck when we send crews out to do work. Sometimes, we will make a list of repairs in an area before we head out to make them. Other times, there are slower times of the year, generally over the winter, when we can address minor issues.

3. You closed my issue, but it's not fixed. Why?

In many cases, we won't be able to fix your concern right away. We may close your service request after we have taken the initial steps in the resolution process, especially if it will take considerable time to resolve. But we notify you of that process and how we intend to address your concern.